FAQs

Check-in: 2:00 PM to 5:00 PM
Check-out: By 10:00 AM
If you need to check in outside these hours, please contact us in advance to arrange a late check-in.

We accept payments via Visa, MasterCard, American Express, and UnionPay.

Please note that there is a surcharge of 1.15% for Visa/MasterCard and 2.75% for American Express payments.

Yes, we offer complimentary parking for standard-sized cars and medium-sized SUVs.

Parking is subject to availability on a first-come, first-served basis, so we recommend arriving early to secure a spot.

Please refer to our cancellation policy at the time of booking for specific terms. You can also contact us directly to inquire about modifications or cancellations.

Yes, we offer free Wi-Fi access throughout the property for our guests.

Identification documents are a must for hotel registration.

Early check-in and late check-out may be available upon request, but are subject to availability. Please contact us in advance to inquire.

Unfortunately, pets are not permitted on the property. Please contact us for recommendations on nearby pet-friendly accommodations.

You can reach us at (08) 8267 2500 or via email through the contact information provided on our website.